Return and Refund Policy

Last Updated: August 2026

At BySleeks, every order is made to order and handled with care. We want you to feel confident when shopping with us and to understand how refunds, returns, and exchanges are handled before placing an order.

Because all BySleeks orders are made to order, each item is created after your purchase is placed. Please review your order carefully before completing checkout.

RETURNS

Because all orders are made to order, we do not accept returns for buyer’s remorse, change of mind, incorrect size selection, incorrect color selection, or incorrect shipping information entered at checkout.

Please review product details, size charts, color options, quantity, and shipping information carefully before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review the issue, please include:

Your order number
A description of the issue
Clear photos of the item
Clear photos of the packaging, if applicable

Once we review your request, we will let you know if a replacement, refund, or other resolution is available.

REFUNDS

Refunds are reviewed on a case-by-case basis.

If a refund is approved, it will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

BySleeks is not responsible for delays caused by payment processors or financial institutions.

EXCHANGES

Because all orders are made to order, exchanges may be limited.

If you ordered the wrong size, color, or style, we may not be able to exchange the item unless the product received was damaged, defective, or incorrect.

ORDER CHANGES AND CANCELLATIONS

Please review your order carefully before checkout.

Once an order has been placed, we may not be able to cancel or change it if processing or production has already started.

SHIPPING ISSUES

BySleeks is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or other circumstances outside of our control.

If a package is marked as delivered but you did not receive it, please check with your carrier, neighbors, building mailroom, or local post office.

NON-RETURNABLE ITEMS

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Made-to-order items
Worn or washed items
Items with signs of use
Items without original packaging
Final sale items
Items damaged after delivery
Items returned without prior approval

If you have questions about a return, refund, exchange, or damaged item, please contact us at:

Email: bysleeks@gmail.com

Thank you for supporting BySleeks.